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Refund & Replacement Policies

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours.

Our store does not accept Returns or Exchanges, once an item has been received it cannot be returned.

We can only offer you replacements at no additional cost if the item falls under below criteria:

-Items are faulty – damaged/broken or soiled upon arrival.

-Parcels that is lost in transit.

-We do not accept returns or refunds if customer changes their mind after receiving their order(s).

Note: Kiki Market Decor will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.


You may request a cancellation within 24 hours of purchase. Otherwise you will receive partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.

Do you ship internationally?

We ship worldwide.

How do I track my package?

You can check on the status of your order at any time by going to the following link:  Order Status. You can also reach out to our customer support desk at  to ask questions anytime.  

How long does it take for an order to arrive?

Please allow 2-3 days processing and production time for your order to ship out.

Once shipped, your order will arrive within 4 to 7 business days in United States.

for other countries like:

  • Australia
  • Austria
  • Belgium
  • Brazil
  • Canada
  • Croatia
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Gibraltar
  • Great Britian
  • Greece
  • Hong Kong
  • Hungary
  • Ireland
  • Israel
  • Italy
  • Japan
  • Latvia
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Mexico
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • Russia
  • Saudi Arabia
  • Singapore
  • Spain
  • South Korea
  • Sweden
  • Switzerland
  • Thailand
  • Turkey
  • Ukraine
  • United Kingdom
  • United States
  • Vietnam

(ePacket countries) can take up from, 15 to 25 business daysdepending on how fast customs clearances takes place. The rest of the world might take up to 35 business days.

You’ll receive an email confirmation once your order has been shipped. Feel free to email us to check on your order status. We're happy to help.

I ordered more than 1 item, and I have only received one item, why is that?

Since we have a few warehouses, we don't have all our products in one place, so when you order multiple items at a time, each item will be shipped separately. So you'll probably receive one item before the next. Don't panic if you don't receive all of your items at once…they will get to you! 

I placed an order but I didn't receive a confirmation email ... what's going on?

Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there.

There are no shipping methods available for my cart or destination

Some of FREE products are LIMITED to 1 order per customer, so if you receive this message, please kindly check your order cart. If you want to order more than 1 FREE products, you might have to place another order. 

I have a question on my order or on your store that is not yet answered here, how do I get a hold of you?

Please Contact Us Here and we'll respond as soon as we can!